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SMS Messaging Terms & Consent

Effective date: May 3, 2026

Program description

Sage Coastal Group, a California sole proprietorship operating as "Sage Coastal" ("we," "us," "our"), operates an AI voice receptionist service for small businesses. Customers who contract with Sage Coastal can opt in to receive automated SMS notifications when our AI receptionist captures a new lead on their phone line, as well as occasional account or service-related messages.

What messages you will receive

If you opt in to SMS notifications, you will receive automated text messages from Sage Coastal containing:

• Lead notifications: structured summaries of calls Sage answered on your business line, including the caller's name, callback number, the reason for the call, and any details Sage captured during the conversation.
• Urgent-call alerts: the same summary format with an "URGENT" prefix when Sage flags a call as time-sensitive (for example, an active emergency in a service-trade context).
• Account notifications: occasional service updates such as scheduled maintenance, configuration confirmations, or account-related notices.

You will not receive promotional or marketing messages through this program.

Message frequency

Message frequency varies and depends on the call volume of your business. Most customers receive between 3 and 15 messages per week, though periods of unusually high or low call volume may push outside that range. We do not send scheduled or recurring messages independent of call activity.

Cost

Sage Coastal does not charge you for receiving these SMS messages. However, message and data rates may apply based on your mobile carrier and plan. Contact your wireless provider for details about your plan's messaging rates.

How to opt out

You may stop receiving messages from this program at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one final confirmation message and then no further automated messages from this program. If you opt out and later want to resume notifications, you can reply START to any prior message or contact us at hello@sagecoastal.com.

How to get help

For help or questions about messages you receive, reply HELP to any message and you will receive a return message with contact information. You can also email us directly at hello@sagecoastal.com at any time.

How you opt in

You opt in to this messaging program at one of the following points:

• Service agreement: when you sign the Sage Coastal service agreement, the agreement contains explicit consent language for receiving SMS notifications about leads captured by Sage on your behalf.
• Customer dashboard: when you add a mobile number to the "Where should leads go?" SMS section of your account dashboard at app.sagecoastal.com, you are explicitly consenting to receive automated SMS lead notifications at that number under the terms described on this page.

Consent to receive these messages is not a condition of purchasing or continuing any Sage Coastal service. You may use Sage Coastal with email or Google Sheets delivery only, with no SMS notifications, if you prefer.

Carrier disclaimer

Wireless carriers, including but not limited to AT&T, T-Mobile, and Verizon, are not responsible for delayed or undelivered messages.

Privacy

We treat the phone numbers and message content involved in this program in accordance with our Privacy Policy. We do not share or sell your phone number to advertisers or data brokers.

Changes

If we make material changes to this SMS Messaging Terms & Consent policy, we will update the effective date above and notify active customers by email at least 30 days before the changes take effect. Continued use of the program after the effective date constitutes acceptance.

Contact

Questions or concerns about this messaging program: hello@sagecoastal.com.